Terms & Conditions

Placing an order

Full payment is required at the point of ordering unless agreed beforehand. You will be provided with an order confirmation with an order number and a payment receipt. If ordering online, check your junk mail folder as confirmations may be redirected there by your security software. Please check your copy of the order carefully and let us know if any items are incorrect.

Changes to orders

Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.

Collecting an order

If you have arranged to collect from one of our outlets, your order will be available within the time-slot selected. If for some reason you are unable to collect on the day specified, please contact us. Once an order has been collected, it is the customer’s responsibility to safely transport to its destination.

Delivery of an order

Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Planet Doughnut cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.


Planet doughnuts are hand-made, using fresh ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material.

Consequential costs

Planet Doughnut will make every effort to fulfill you order correctly. In the unlikely event that this does not occur, please note Planet Doughnut does not accept any responsibility for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.


We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 24 hours (or 48 hours if your order is for a large/special order) before the collection time. Any other cancellation refunds will be entirely at Planet Doughnut’s discretion.

Price changes

Planet Doughnut reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.

Customer satisfaction

We work hard at Planet Doughnut to ensure your complete satisfaction with our products.

If you are not entirely satisfied with your purchase or the standard of our service please contact our director on  duncan@planet-doughnut.co.uk

Website Terms & Conditions

Planet Doughnut and its agents provide their services of this website to you subject to this Terms of use. And your access and use of this website is pre-conditioned on you accepting the following notices, disclaimers, consents, terms and conditions.

The term ‘agents’ refers to Planet Doughnut’s web agency and web payment processors.


Planet Doughnut and other marks, logos and service names are trademarks of Planet Doughnut. Planet Doughnut’s trademarks must not in any way be used in connection with any product or service that is not relating to Planet Doughnut, unless a prior written license is obtained from Planet Doughnut. All other trademarks not owned by Planet Doughnut or its affiliates that appear on this website are the property of their respective owners, who may or may not be connected to or sponsored by Planet Doughnut or its affiliates.


All content included on this website, such as text, graphics, logos, buttons, icons, images, audio clips, and software, is the property of Planet Doughnut or its content suppliers. The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Planet Doughnut. All software used on this website is the property of Planet Doughnut or its software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website may be permissible provided prior written consent of Planet Doughnut is obtained through written request made to Planet Doughnut.

Use of website

This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose that is not expressly permitted by Planet Doughnut. Planet Doughnut and its agents reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Planet Doughnut believes that user’s conduct violates applicable law or is harmful to the interests of Planet Doughnut or its affiliates.

Links to third party sites

This website contains links to websites unrelated to Planet Doughnut or its affiliates. These are provided for your reference and convenience only. Planet Doughnut should not be taken as endorsing the operator or the content of such third party website.

You may use such links only at your own risks, and you are solely responsible for all consequence of such use.


This website is provided by Planet Doughnut on an ‘as is’ basis. We do not make any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Planet Doughnut disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Please see our Privacy policy.


This website is designed by Shrewsbury Web Design in Shrewsbury. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.

We reserve the right to make changes to our website and these disclaimers, Terms of use, terms and conditions at any time by posting on this website, without any other notice. Your access or use of this website after any changes been posted will constitute your agreement to the modified Terms and conditions of use and all changes.

The English version of the Terms and conditions of use shall prevail over any other language version which may be provided for information purposes only.

If any provision of these Terms and conditions of use is invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

All rights not expressly granted herein are hereby reserved. This Terms and conditions of use supersedes any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content.


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Here at Planet Doughnut HQ we have a passion for making the very best doughnuts.  We handcraft every single doughnut from cutting all the way through to decorating and love coming up with fabulous flavour combinations.

24 Claremont Hill, Shrewsbury, SY1 1RD

Phone: 01743 360200
Email: orders@planet-doughnut.co.uk

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